Last updated March 04, 2021

Thank you for your purchase. We hope you are happy with your purchase.

Brenda's Cheer Bows accepts returns and refunds on the following items:

• Non-custom orders
• Damaged products
• Incorrect orders

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@brendascheerbows.net to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,  place the item securely in its original packaging,  and mail your return to the following address:

 

Brenda's Cheer Bows

Attn: Returns
RMA #
904 Walnut Falls Circle
Mansfield, TX 76063

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number or email below to arrange a refund or exchange. 

         

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Brenda’s Cheer Bows
904 Walnut Falls Circle
Mansfield, TX 76063
Email: info@brendascheerbows.net